This course trains staff to prepare high quality coffee consistently according to company standards. It focuses on coffee knowledge, machine handling, drink preparation and customer presentation.

Learning Objectives:

• Understand coffee origins and bean types

• Prepare espresso and milk based drinks correctly

• Maintain coffee machines and tools

• Apply quality control standards

• Reduce waste and improve speed of service

Modules:

1. Introduction to Coffee

   • Coffee history and Kenyan coffee profile

   • Arabica vs Robusta

   • Roast levels and flavor profiles

2. Espresso Fundamentals

   • Grinding and dosing

   • Tamping techniques

   • Extraction timing

   • Taste testing

3. Milk and Foam Skills

   • Steaming milk correctly

   • Latte art basics

   • Temperature control

4. Beverage Menu Preparation

   • Cappuccino, latte, americano, mocha

   • Cold brews and specialty drinks

   • Standard recipes

5. Equipment Care

   • Daily cleaning routines

   • Machine troubleshooting

   • Grinder calibration

6. Quality Standards

   • Consistency checks

   • Drink presentation

   • Speed and accuracy